Click & Collect

Available free of charge

Free Delivery

On orders over £60

We're Specialists

In Pet Nutrition & Healthcare

Great Product Range

Selected with love and care

Privacy Policy

Our Privacy Policy

When you browse our website, Grovely Pets does not collect any personal information about you at all. The only way we can collect any kind of personal information, is if you give it to us. We at Grovely Pets respect you as a customerand can assure you that we will not sell, loan or reveal any information to anyone.

Information Collection and Use

We at Grovely Pets are committed to protecting your privacy. We use the information you give us to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others except as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your email address
  • For credit/debit card purchases your card details

We will confirm your personal details on our acknowledgement of order. If you have registered an account, you may check, amend or remove your personal details by clicking on the login button. If you are not registered you may check, amend or remove your personal details by emailing or writing to us.

By registering or ordering through our website you consent to the collection and processing of your personal details by us.


By disclosing your personal information to us using this website or over the telephone, or in any of our shops, you consent to the collection, storage and processing of your personal information by Grovely Pets as stated in this Privacy Policy.

Registration and Newsletter

Registration is not required to use our website, however to speed up future purchases and to avoid retyping your details you might want to register with us and we will store your personal details securely with access protected by a username and password. We may send all new members a welcoming email to verify their username and password. When registering you may opt to receive regular newsletters, marketing information, special offers and website updates from us.

If you wish to receive our updates without ordering goods, please register anyway. If you no longer wish to receive our newsletter or promotional materials, you may opt-out of receiving these communications by logging onto your account and deselecting the option or email us at


A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary 'Per Session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your 'Per Session' Cookies turned off or have set the highest level of security in your browser settings, you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movements, and gather broad demographic information. IP addresses are not linked to personally identifiable information. We may also use the IP address as an extra security measure when someone buys from us. This is a precaution and can be useful to the police should a fraudulent transaction take place.

Links To/From 3rd Party Websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.