Click & Collect
Available free of charge
On orders over £50
In Pet Nutrition & Healthcare
Great Product Range
Selected with love and care
If you have any queries then please contact us on our central number.
We offer free delivery on all orders over £50 in value Nationwide. Delivery for orders under this value, we offer two delivery options which can be selected at check out.
Under 2kg will cost £2.99 and will be sent second class via Royal Mail.
Upto 25kg will cost just £6.99 and will be delivered by Courier.
Frequently Asked Questions
Q: Do you deliver Frozen Pet Food?A: We deliver frozen food on an overnight service by courierfor a charge of £6.99. WE will not post out frozen food on orders placed on a Friday, as we do not offer a Saturday delivery service.
Q: Will my purchase be affected in the event of Royal Mail Postal Strikes?
A: Our pet food deliveries are only affected by the Royal Mail Postal Strikes if you have chosen to use teh 2nd class mail service.
Q: What happens if my delivery is damaged or items are missing?
A: If your delivery is damaged in any way or items are missing then this needs to be reported to Grovely Pet Supplies Ltd on within 2 working days from the date of delivery, any longer than this will result in your claim being rejected.
Q: What do I do if I have placed an order over the web and I would like to change it?
A: Once your order has been placed, unfortunately this cannot be changed unless you contact us immediately using the central phone number.
Q: What do I do if I have run out of food and would like to fast track my order?
A: We will try to accommodate you as far as is possible and as we offer a next day delivery service, we hope that this will help you out. But you can also sign up to our empty bowl subscription service, which will ensure you never run out of food again.
Q: What is the delivery charge on my order?
A: All couriered deliveries are charged at a flat rate of £6.99 per order on orders under £50 for products weighing upto 25kg. If you order exceeds this, please contact us. We also offer a 2nd Class Royal Mail delivery service for £2.99 on orders that weigh 1.9kg.
Q: I live outside of the Mainland UK in the Scottish Highlands or abroad, how can I obtain Grovely Pet Supplies products?
A: Due to restrictions of our courier company, we are unable to deliver via mail order to these areas. But we welcome our overseas customer, so please contact the office on 01420 549697 for further information and alternative courier/shipping options.
Q: What happens if I don’t receive my order within three working days?
A: If you are having issues with the tracking service offered by our courier then please contact the Alton store on 01420 549697.
Q: What happens if I don’t leave any ‘leave instructions’?
A: If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.